Refund & Cancellation Policy

Last updated: 3 October 2026

14-day money-back guarantee

If you are not happy with your Velivios pass, you can ask for a full refund within 14 days of purchase, for any reason. This applies to every pass: Basic, Explorer, Voyager and Polyglot.

How to request a refund

1. Email support@t-velivios.com with the email address used at checkout and the date of purchase.
2. We confirm your request within 2 business days.
3. The refund is sent to your original payment method. It usually appears within 5–10 business days, depending on your bank.

Premium access on the account ends when the refund is issued.

After 14 days

After the 14-day period, passes are non-refundable, except where required by law or where the Service was unavailable or not delivered as described. In those cases, contact us and we will offer a full or partial refund.

Cancellation

Passes are one-time payments and never renew automatically, so there is nothing to cancel. Your access simply ends when the pass period is over.

Duplicate or unauthorised charges

If you were charged twice or do not recognise a charge, contact us right away and we will investigate and refund any error. Please contact us before opening a dispute with your bank, as we can usually resolve it faster.

EU and UK customers

Our 14-day money-back guarantee gives you at least the same protection as the statutory 14-day right of withdrawal for digital content.

Contact

Velivios LLC · 30 N Gould St Ste R, Sheridan, WY 82801, USA · support@t-velivios.com